IT services provider Infosys has collaborated with the Life Insurance Corporation of India (LIC), India’s largest life insurance company, to spearhead its digital transformation initiative called DIVE (Digital Innovation and Value Enhancement). As part of the collaboration, the IT company will enable the creation of a cutting-edge NextGen Digital Platform, which will focus on delivering seamless omnichannel engagement and data-driven hyper-personalised experiences to LIC’s customers, agents and employees.
Infosys will provide LIC with turnkey system integration services using artificial intelligence (AI) capabilities from Topaz and DevSecOps services from Cobalt. Infosys Cobalt is a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, while Topaz, an AI-first offering suite, enhances Cobalt with generative AI capabilities. In addition, it will help establish the necessary infrastructure for digital transformation and ensure ongoing monitoring and maintenance once the platform is operational.
The NextGen Digital Platform will enable LIC realise the objectives of DIVE, which is to deliver best in class digital initiatives for all its stakeholders, customers, intermediaries and the marketing team. The platform will also serve as an open platform, enabling swift integration with FinTech companies and Bancassurance partners.
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Siddhartha Mohanty, CEO & MD, LIC, said, “The collaboration will not only enhance our operational capabilities, but also enable us to cater to our vast customer, agent and employee base with newer, more personalised experiences. We are committed to leveraging the latest technologies that Infosys has to offer, including Cloud and Enterprise AI, to drive innovation and improve our offerings.”
Salil Parekh, CEO & MD, Infosys, said, “By leveraging Infosys’ extensive experience in digital transformation initiatives and prowess in AI and Cloud, we aim to equip LIC with a robust digital infrastructure that will deliver superior customer engagement, enhance operational efficiency and enable rapid market responsiveness. Through this collaboration, we are confident that LIC will be uniquely positioned to offer unparalleled service and value to their stakeholders.”