Agora, a real-time engagement APIs (Application Programming Interface) platform, launched Conversational Artificial Intelligence (AI) Engine on Thursday. The solution enables developers to create interactive voice experiences with any AI model.
The engine is designed for seamless real-time engagement that ensures ultra-low latency responses and superior voice processing, allowing for the effortless creation of immersive voice AI experiences.
The solution provides developers with the flexibility to use any AI model, whether custom-built or from leading LLM providers, and any text-to-speech (TTS) voice solution for their AI agent. It also optimises real-time conversation flow.
Also read: What is ChatGPT Deep Research and how it works
“Most AI models don’t yet offer the ability to interact via voice, and those that do haven’t optimised the experience,” said Tony Zhao, CEO of Agora. “Agora’s solution will help drive the adoption of conversational AI by enabling seamless, natural voice interactions. With effortless integration and real-time, voice-driven experiences that have near-zero lag, we are removing barriers and unlocking new possibilities for businesses and end users alike.”
Agora introduces conversational AI engine for seamless voice AI experiences
The solution is designed for a wide range of applications, including customer support voice agents; seamless voice control for smart devices, wearables, robots, and connected applications; help customers find products, compare options, and make purchasing decisions in real time; leverage AI agents to host live events, equipped with automated content moderation and the ability to respond to viewers in real time; offer mental health support agents that can listen, provide advice, and connect users with professional help if needed; live tutoring, employee onboarding etc.
The solution is able to deliver AI-driven acoustic algorithms, real-time speech-to-text (STT), and accurate voice interactions in any environment.
Zhao continued, “Our goal is to bridge the gap between AI and human interaction, making conversations more intuitive, expressive, and impactful. We are dedicated to democratising voice interactions between humans and AI models, making them a fundamental part of how people connect, communicate, and innovate.”
“Agora’s Conversational AI Engine solves two of the biggest hurdles in human-to-AI voice conversation—latency and wireless last mile challenges,” said Hua Jiang, Alliance & Channel Director, Oracle APAC. “We are proud to collaborate with Agora to provide the infrastructure that enables more natural, responsive, and reliable voice-powered conversational AI.”
