New Delhi: Ola, the major of the trip, announced Monday that he will expand his security function based on Artificial Intelligence (AI) called “Guardian” in several cities of the country.
“Guardian” uses real-time travel data to automatically detect irregular travel activity, including prolonged stops and unexpected deviations from the route.
After executing a pilot project, the function is now available in 16 Indian cities, as well as in Perth, Australia, and Ola aims to take “Guardian” to more cities in the next quarter.
“We are focused on developing innovations that place customer safety at the center of the platform’s experience. Guardian combines the precision of artificial intelligence with the guarantee of human intervention, allowing for a uniform and safe mobility experience in all the markets in which we operate, “said Arun Srinivas, director of sales and marketing at Ola.
The alerts of ‘Guardian’ are marked in real time to the dedicated “Security Response Team” 24 × 7 of the company that communicates with customers and drivers to confirm if they are safe and offer assistance in the call until the end of the travel.
According to the transport company, the function is based on machine learning (ML) capabilities that allow you to learn and evolve from millions of data points every day to improve risk signaling and instant resolution.
Ola first launched “Guardian” as a pilot in Bangalore, Mumbai, and Pune in September 2018.