Tata Motors, one of the country’s top automobile manufacturers, has been ordered to pay a fine of Rs 3.5 lakh. The company has been fined for giving false and false information. Often companies try to lure customers by misleading promotions.
Pradipta Kundu, who hails from Kolkata, bought a Tata Indigo car in 2011. In fact, he had seen an advertisement in the newspaper which claimed that this model of the company gives mileage of up to 25 km per liter. In the advertisement, Tata Motors claimed Tata Indigo to be the most fuel efficient car in the country. At the same time, this offer was for a limited period.
According to the report, Kundu bought the car and was upset with the low mileage. After which he contacted the company and requested to change the car. But the company turned down his request. After which he moved the Consumer Forum against the company.
During the hearing of the case, the National Consumer Disputes Redressal Commission (NCDRC) found the company guilty, claiming that the vehicle manufacturer had resorted to misleading publicity and made false claims in the advertisement. He also ordered Tata Motors to pay separate damages along with the full price of the vehicle.
The forum said in its order that it should pay a fine of Rs 4.8 lakh to the customer along with a fine of Rs two lakh and a compensation of Rs 1.5 lakh to the State Consumer Welfare Fund. However, Tata Motors also moved the State Consumer Forum against the District Forum order. But there was no relief from the State Consumer Forum.
The District Consumer Forum imposed a compensation of Rs 4.8 lakh and a compensation of Rs five lakh and a fine of Rs 10,000 for the Tata Motors vehicle. The NCDRC rejected Tata Motors’ reconsideration petition and upheld the decision of the District and State Consumer Forum.
According to the new government regulations, vehicle manufacturers must clearly state that the mileage claimed from the company may differ under actual circumstances. This will bring transparency and the buyer will not be implicated in false claims, which in most cases companies do only to attract buyers.