Wipro has collaborated with JFK International Air Terminal (JFKIAT) — the operator of JFK’s Terminal 4 — to help it in developing a cloud data strategy, leveraging Microsoft’s Azure Data Platform.
The AI-enabled data analytics solution will establish a single view of terminal data across all functions, enabling JFKIAT’s management to continually review and improve operations to achieve their long-term operational and efficiency goals.
The three-year project, which kicked off in 2023, will centralize operational data mapping to improve passenger queuing times, implement intelligent rostering for JFKIAT’s operational functions, consolidate safety and security data, and track sustainability metrics.
In the first year of the project, Wipro successfully established a centralized data foundation and transformed business intelligence capabilities across operations, finance, and safety & security departments. In the next phase of the program, use cases will be implemented related to non- aviation revenue, customer experience, and connected planning.
Deepak Parameswaran, Vice President & Sector Head — Energy, Manufacturing & Resources, Wipro, said, “We are leveraging our deep airport domain expertise in data operations and digital transformation to implement solutions that generate revenue streams and optimize operational efficiencies. By leveraging data analytics and AI, Wipro will help JFK International Air Terminal achieve its ambition of being a data-driven organization.”
“At JFKIAT, we’re continuing to embrace innovative technologies that strengthen our day-to-day operations and create a seamless customer experience. This new solution will allow us to centralize our critical data sets into a new data lake and break down information silos to improve insights to enhance our decision making,” said Steve Tukavkin, Vice President IT and Digital, JFKIAT. “We’re very proud to partner with Wipro as we transform T4 into a world-class terminal.”