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TCS to digitally transform Mansfield Building Society’s services in UK

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India’s largest IT services firm Tata Consultancy Services (TCS) has joined hands with Mansfield Building Society in the UK to digitally transform its business. TCS will deploy its state-of-the-art digital banking solution, TCS BaNCS for Core Banking, along with its Digital Home Lending Solution, to enhance member and intermediary experiences and support Mansfield’s ambitious growth plans.

TCS BaNCSTM for Core Banking will accelerate the Building Society’s digital transformation, providing a truly enriched digital experience for members. TCS Digital Home Lending Solution will streamline the mortgage value chain, from application to completion and beyond, ensuring Mansfield Building Society remains customer-centric, operationally resilient, future-ready, and compliant.

Iain Lister, IT Executive, at The Mansfield, said “We pride ourselves on our excellent service and personal approach and, therefore, finding a partner that can support our physical branch operation and provide a state-of-the-art digital experience is critical in ensuring that we meet the needs of all our members now, and in future. After a strenuous selection process, it was clear that there was only one solution which met all our requirements, especially when you consider TCS’ experience of delivering successful transformation programs, their ethical approach to business, and their relationship with existing clients which dovetails well with our mutual ethos and core values.”

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This transformation will see TCS migrating the Building Society’s digital banking solutions to the cloud and integrating with best-in-class ecosystem partners to enhance accessibility and efficiency across digital and intermediary channels. Members will benefit from a seamless experience leveraged through TCS’ digital technologies, data-enhanced decision making, and innovative product design.

Amit Kapur, Head of UK & Ireland, TCS said, “We are happy that the Mansfield Building Society has selected us for this transformative program. TCS BaNCSTM and TCS Digital Home Lending will provide Mansfield Building Society with a best-in-class and modern banking solution that will help them meet their members’ growing expectations in the online savings and mortgage lending space, while retaining their personal approach which is centered around the customer. This partnership strengthens our presence in the building societies sector which is reinforced by our strong track record of providing transformative solutions to the credit union and other organisations across the UK.”

TCS’ solutions will help Mansfield Building Society accelerate the growth of its mortgage and savings customer base by providing a scalable solution that creates efficiency whilst supporting expansion into niche market segments that the Society has identified for growth. This tech-enabled solution will also make it easier for both customers and mortgage intermediaries to deal with the Building Society.

TCS’ partnership with Mansfield Building Society represents a strengthening presence in the financial sector for TCS in the UK, where it has been operational for almost 50 years. TCS works with around half of the FTSE100 and more than 200 of the nation’s best-known businesses, including British Airways, Virgin Atlantic, Aviva, Sainsbury’s, Nationwide, Phoenix Group, M&S, M&G, Asda, Boots, and in fact, TCS is amongst the leading suppliers of software and IT services to the UK market, by revenue. It currently employs more than 23,000 people in the UK and Ireland, making it among the region’s biggest IT employers. TCS has been ranked the number one IT service provider for customer satisfaction in the UK in an independent survey of CIOs at the largest IT spending organisations in the country.

TCS enables 100% in-store mobile checkout for Croma

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IT services provider Tata Consultancy Services has enabled 100% in-store mobile checkout for all Croma stores, a first in the retail industry in India. TCS leveraged TCS OmniStore, its artificial intelligence AI-powered, unified composable commerce platform, to deliver faster checkout and a best-in-class omnichannel shopping experience across touchpoints.

This commerce transformation enables convenient mobile checkout anywhere in-store and facilitates a consistent shopping experience across the stores and online channels. It has resulted in increased sales and footfall for Croma, while reducing the checkout time for shoppers.

With more than 500 stores across 160-plus major cities, Croma is a leading Indian electronics retailer offering 22,000 products across 550 brands. This partnership was aimed at delivering an outstanding unified shopping experience and further cement Croma’s position as a leader in the highly competitive retail industry.

Shibashish Roy, Deputy CEO, Croma, said “Croma’s vision is to be number one in customer experience and satisfaction. Many of today’s shoppers want to learn and shortlist products online—so when they arrive at the store, they can select the right items, check out, and be on their way out. Crafting a seamless, delightful omnichannel journey is, therefore, an imperative for us, and OmniStore is key to enabling it. We have enjoyed our unique and truly integrated partnership with TCS to co-develop and co-innovate multiple aspects of the customer experience, and that’s exactly what we needed to succeed in an ambitious initiative like this.”

The microservices-based architecture of TCS OmniStore offers the scalability and flexibility needed for Croma to continuously innovate and simplify every aspect of the shopping journey, from purchasing to servicing. It helps Croma power modern commerce experiences with a range of capabilities such as click-and-collect, scan and go, universal cart, and self-checkout, along with dynamic promotion management. In addition to faster checkout, Croma stores now offer flexibility in payment with more than 80 payment options inclusive of wallets, cards, Unified Payments Interface (UPI) as well as loans.

The new cloud-based checkout model with lean store footprint eliminates the need for traditional specialized onsite hardware and facilitates Croma to set up the billing process four times faster—a capability that is vital as they look to rapidly expand their store footprint. It has also enabled Croma to optimize 83% of Bill Desk Space, freeing more space for selling. The sheer pace of adoption of mobile checkout with 500+ stores going live within two weeks is testimony to the intuitive user experience that requires minimal training for store associates, a key factor defining the success of commerce transformation.

Krishnan Ramanujam, President, Consumer Business Group, TCS, said, “Croma is way ahead of the curve in terms of its multi-channel strategy, and its continuous investments in technology proves to be a competitive differentiator. TCS will serve as a technology and knowledge partner to Croma, to jointly fashion a unique and futuristic commerce journey with a best-in-class customer experience at every touch point. We look forward to this partnership with Croma and are committed to pushing the boundaries by unlocking the power of technology and innovation.

TCS to modernise Enento Group’s IT Infrastructure, Digital Workplace

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Tata Consultancy Services (TCS) has partnered with Enento Group, a prominent provider of digital business and consumer information services in the Nordic region. As part of this multi-year collaboration, TCS will transform Enento’s IT applications, cloud, digital workplace, and IT security for resilient business operations.

TCS will help Enento realize its vision of “One Enento” by simplifying its operating model and harmonizing its technology stack. TCS’ cloud and DevOps solutions will help accelerate Enento’s business agility and provide a best-in-class digital customer experience. Furthermore, TCS will work with Enento to strengthen its IT security, provide modern workplace services, and enable resilient round-the-clock business operations. TCS will leverage its strong local presence across the Nordics to deliver high-quality services with required business agility.

Daniel Ejderberg, Chief Information Officer at Enento, said: “As the leading digital Nordic knowledge company, we continue to be at the forefront in developing new data-driven solutions and services that power society with intelligence. With its track record in the Nordics, TCS has been chosen as our trusted partner for business transformation. Working with TCS is key to achieving our long-term targets.”

Enento Group is one of the leading credit and business information providers in the Nordics, with 76,000 corporate customers within banking, finance, retail, and more, alongside 500,000 consumers. It plays a pivotal role in facilitating digital decision processes and supporting financial, sales, and marketing processes for its customers.

Enento chose TCS as its trusted technology partner due to its proven expertise in delivering large-scale digital transformations and a strong cultural match between the two companies.

Shreerang Talekar, Head of TCS in the Nordics, said, “Enento plays a vital role for companies, institutions, societies, and people in the Nordics, enabling them not just with high-quality data but also with valuable insights and analytics for balanced decision-making. We are pleased to announce our strategic partnership with Enento and look forward to leveraging the power of AI, data, cloud, and analytics to help them drive intelligent business transformation and enterprise-wide growth.”

TCS has been present in the Nordic region since 1991 and the company has over 20,000 employees supporting leading enterprises in Sweden, Finland, Norway, and Denmark to drive growth and transformation. TCS has consistently received top customer satisfaction rankings for 14 years in a row in an independent customer survey. The company has also been named a Top Employer in Sweden, Finland, Norway, and Denmark by the Top Employers Institute.